Certification Program

Getting Started
The first step is to call us and discuss what you need. (Click here to download the Information Pack.) We need to find out about your business, processes, services, number of staff, and then we can provide you with the audit program and fees that will suit your business. (Click here to download the Application Form). If you are happy with that then we sign you up and send you a Welcome Pack, which includes a heap of information including a Self-Assessment Checklist.

The Hard Part (the audit)
The hard part is actually the easy part. The onsite audit is an opportunity for you to show what you have achieved. Preparing for the audit can be hard - it can take time and effort to get things right. We are here to help if you need (but we can't do it for you of course). The audit is in 2 stages - stage 1 is a review of your business to assess the scope and readiness for certification; stage 2 is interviews and observations. We keep you informed throughout the process and provide you our recommendations and reports. Once approved you get to show the certificate and include the certification logos on your materials.

Maintaining Your Certification
To make sure your management system is maintained we conduct regular surveillance audits. The frequency of these audits depends on how well your system is maintained as well as the size and structure of your business. After 3 years we do a re-certification audit.

Standards (JAS-ANZ Accredited)
AS/NZS ISO 9001 - Quality Management Systems
AS/NZS 4801 - Occupational Heath Management Systems
AS/NZS ISO 14001 - Enviromental Management Systems

Standards (non-JAS-ANZ Accredited)
People and Talent Engagement Standard
RCSA Service Delivery Standard
NSW Health Standard for Locums

Impartiality Statement
Certex will not knowingly allow anyone to perform a role in its certification activities where a potential conflict of interest exists or where any circumstances exist which may impact on impartiality.

Certex has identified and analysed areas of potential conflict of interest which are monitored on all audits. Auditors attest to their status for potential conflict of interest with each and every audit, and where a relationship between a client and Certex or a client and an Auditor shows an unacceptable threat to impartiality then certification shall not proceed. Potential threats to impartiality may be raised with the Certex Advisory Board, which will review the conflict and determine how to proceed.

Complaints Process
Certex International is committed to improving services and welcomes any comments or complaints that our Cients may wish to offer in relation to the services we provide. Such feedback helps us to identify the things that we do well or need to improve. We recognise that, handled well, a complaint provides us an opportunity to strengthen our relationships with our Clients. It provides us the opportunity to understand their circumstances and to explore ways to improve our service to them in the future. A complaint may be lodged in writing with Certex. Complaints will be responded to quickly and in accordance with the Certex Complaints Management Procedure.

Appeals Process
Whilst Certex strives to ensure its operations are fully transparent and certification decisions are fair and reasonable, there may nonetheless be situations where a Client wishes to appeal a decision made by Certex. Any appeal may be lodged in writing with Certex, which will respond to all requests quickly and in accordance with the Certex Appeals Policy. This will usually include a review of the decision and information on which the original decision was made. If the client is still not satisfied with the result the matter will be raised with the Certex Advisory Board. The Board will review the situation and decide an appropriate resolution.