The first step is to call us and discuss what you need. (Click here to download the Information Pack.) We need to find out about your business, processes, services, number of staff, and then we can provide you with the audit program and fees that will suit your business. (Click here to download the Application Form). If you are happy with that then we sign you up and send you a Welcome Pack, which includes a heap of information including a Self-Assessment Checklist.
The Hard Part (the audit)
The hard part is actually the easy part. The onsite audit is an opportunity for you to show what you have achieved. Preparing for the audit can be hard - it can take time and effort to get things right. We are here to help if you need (but we can't do it for you of course). The audit is in 2 stages - stage 1 is a review of your business to assess the scope and readiness for certification; stage 2 is interviews and observations. We keep you informed throughout the process and provide you with our recommendations and reports. Once approved you get to show the certificate and include the certification logos on your materials.
Maintaining Your Certification
To make sure your management system is maintained we conduct regular surveillance audits. The frequency of these audits depends on how well your system is maintained as well as the size and structure of your business. After 3 years we do a re-certification audit.
Standards (JAS-ANZ Accredited)
- AS/NZS ISO 9001 - Quality Management Systems
- AS/NZS 4801 - Occupational Health and Safety Management Systems
- AS/NZS ISO 14001 - Environmental Management Systems
- OHSAS 18001 Occupational Health and Safety
Standards (non-JAS-ANZ Accredited)
- Talent Engagement Standard
- RCSA Service Delivery Standard
- NSW Health Standard for Locums
Certex will not knowingly allow anyone to perform a role in its certification activities where a potential conflict of interest exists or where any circumstances exist which may impact on impartiality.
Certex has identified and analysed areas of potential conflict of interest which are monitored on all audits. Auditors attest to their status for potential conflict of interest with each and every audit, and where a relationship between a client and Certex or a client and an Auditor shows an unacceptable threat to impartiality then certification shall not proceed. Potential threats to impartiality may be raised with the Certex Advisory Board, which will review the conflict and determine how to proceed.
Certex International is committed to improving services and welcomes any comments or complaints that our clients may wish to offer in relation to the services we provide. Such feedback helps us to identify the things that we do well or need to improve. We recognise that, handled well, a complaint provides us an opportunity to strengthen our relationships with our Clients. It provides us the opportunity to understand their circumstances and to explore ways to improve our service to them in the future. A complaint may be lodged in writing with Certex. Complaints will be responded to quickly and in accordance with the Certex Complaints Management Procedure.
Whilst Certex strives to ensure its operations are fully transparent and certification decisions are fair and reasonable, there may nonetheless be situations where a Client wishes to appeal a decision made by Certex. Any appeal may be lodged in writing with Certex, which will respond to all requests quickly and in accordance with the Certex Appeals Policy. This will usually include a review of the decision and information on which the original decision was made. If the client is still not satisfied with the result the matter will be raised with the Certex Advisory Board. The Board will review the situation and decide an appropriate resolution.
Talent Engagement Standard (TES)
The Talent Engagement Standard (TES) sets best practice for organisations which recruit and manage workers. Created with reference to legislative requirements, existing industry standards, and business best practice, the Talent Engagement Standard defines the critical compliance areas for employers.
AS/NZS ISO 9001 - Quality Management Systems
The ISO Quality standard is probably the best known and one of the most widely used quality management standards around the world.
The standard is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product.
AS/NZS 4801 - Occupational Health and Safety Management Systems
Various safety management standards have been developed to meet the needs of workers in different jurisdictions and countries. In Australia and New Zealand the best known safety management system standard is the AS/NZS 4801; however this is closely followed by the BS 18001 standard which was developed in the UK. Earlier in 2018, the new ISO 45001 standard in safety was released which will replace the BS 18001 standard.
Certification against either the AS/NZS 4801 or the BHS 18001 standards provides your clients and workers with confidence that the safety management system is compliant and is effectively managed and controlled.
AS/NZS ISO 14001 - The Environmental Management System
Environmental management is becoming more important as awareness grows around our responsibility to manage pollution and resource use. The 14001 standard provides a framework for identifying and managing these in a sustainable way. Certification is a demonstration of your commitment to and achievement of this.