Testimonials

"We were surprised by how much we learned about ourselves through this process. We found out that we did have a lot of what was required already in place, but sometimes it took us longer than it should have to access the records when we needed them. It made everyone here realise that we actually do have a good system, we should just use it better. The process was very reassuring. We didn't know what to expect. I have been in big firms where quality was unnecessarily hard work. But this was a very positive experience."

Dennis Butler
Director
Vabasis Pty Ltd

"Dianne completed both our NSW Service Delivery Standard and ISO 9001 audits and on both occasions was incredibly professional and easy to work with. Her final report was thorough and easy to understand. I would be very happy to recommend Dianne and her team to any other company seeking these certifications but also to anybody seeking business process management consultation"

AusSTAT on LinkedIn

"Our auditor Valentina Taparcevski has been a pleasure to work with. I am relatively new to the process of being audited and she has been extremely patient and professional with me. Valentina has made the whole auditing experience relaxed and positive rather than what could be a stressful time for our business. We welcome her advice and enjoy the challenge of exceeding her expectations at every audit. Thank you Valentina!"

"I found the process very useful, and certainly gained some valid feedback on areas we can improve, which is what it is all about. So overall a very positive experience. Also for your own feedback, I found Valentina very professional and patient throughout the process. Valentina built very positive relationships with my staff, and was able to put everyone at ease, which assisted in us delivering what was required. I was very impressed with the service provided, and it was a good process for the business to go through. We look forward to continuing the relationship with Certex, and building and improving the business as we go."

Craig Cunningham
Koala Nursing Agency

"Certex International recently conducted our very first Certification Audit for ISO 9001:2008 Quality Management Systems. As Quality Manager I found both Dianne Gibert and John Theodorsen to be excellent auditors. An audit for any business and the staff involved is a very stressful time but Dianne and John have the experience and skills to ensure it goes very smoothly. They both have superior communication techniques which puts those staff being audited at considerable ease and enables them to respond appropriately to the questions being asked.

As a company Certex International is very professional. They gave us all the information our business needed to assist us through the implementation and certification process of the ISO standard. The ISO 9001:2008 Quality Management System is strongly written towards the manufacturing industry, yet we are a service provider so finding an auditor and certifier that has the knowledge of the recruitment industry, as Certex certainly does, was a huge benefit for us and a very rare find.

I highly recommend Certex International and Dianne's team as the first choice for any business in the recruitment industry that wants to become ISO 9001:2008 certified."

Wendy Bithell
Quality Manager
Avant Personnel, Northern Territory

"Our auditor Valentina Taparcevski has been a pleasure to work with. I am relatively new to the process of being audited and she has been extremely patient and professional with me. Valentina has made the whole auditing experience relaxed and positive rather than what could be a stressful time for our business. We welcome her advice and enjoy the challenge of exceeding her expectations at every audit. Thank you Valentina!"

"Valentina was extremely helpful and easy to deal with - an auditor with a sense of humor - rare and welcome!"

Tracey Watson
CBC Staff Selection

"I have found working with Dianne immensely rewarding and through talking to her and going through the audit process I have managed to build a bigger, stronger and more efficient business."

Gillian Emond
Plexus Recruitment

"Dianne has been auditing our company since 2008, and we continue to be very happy with her service. She was able to very rapidly gain an understanding of our business and the differences in specific terms as they related to the audit terminology, and further to this she has always been very helpful in providing us with guidance on how to tackle areas that required more work.

Our employees are constantly busy and obviously find an audit situation somewhat daunting - Dianne has always been very respectful towards their time, and has ensured that the process is as stress-free as possible on them.

The audit process over the last few years has been invaluable for us to grow our business, and we certainly appreciate the assistance that Dianne has given us along the way. Her focus is not only on the audit itself, but also on ways for us to continue to improve as a business."

Rob Embury
International Medical Recruitment

"Dianne is very patient and makes the whole audit process not so daunting. She is very good a drawing out the information of staff without being obvious (which is a great trait to have as an auditor!) I know I have certainly grown through the audit process and much of this is accredited to Dianne's suggestions and knowledge of the recruitment industry."

Leanne Leeson
People at Work

"Dianne conducted herself in a very professional and yet personal manner which made the whole process very easy. She was great to work with."

Aaron Fear-Ross
Ausstat/Kiwisstat